Our cancellation policy is in place to ensure that we can accommodate all of our clients and maintain our high level of service. If you need to cancel or change your appointment, we kindly ask that you do so at least 24 hours in advance to avoid any charges.
Same day cancellations, or with less than 24 business hours, will incur a charge of 50% of the scheduled service fee. Missed appointments (no-shows) will be charged 100% of the service price.
If you need to contact us during non-business hours to cancel or reschedule your reservation and are unable to do so online, please email us at info@salonbennett.com 24 hours or more before your scheduled service time.
We require a credit card at the time of booking to reserve your appointment. This form of payment will be charged in the event of any late cancellations, late changes, late arrivals, or a no show.
We understand that unexpected situations may arise, and we will do our best to accommodate any necessary changes to your appointment. However, we kindly request that you provide us with as much notice as possible to allow us to make the necessary adjustments to our schedule.
Payment
Cash, Visa, Mastercard, Discover and American Express are accepted.
Tipping/Gratuity
Gratuities/Tipping is greatly appreciated. Please bring cash or a check made out to the stylist.
Refunds & Adjustments
Refunds are not extended for services. We take pride in our work and provide complimentary adjustments up to 7 days after service.
Refunds are not extended on products however we will exchange products that are half full for salon credit toward any product or service.
Personal Belongings
Salon Bennett is not responsible for any lost or stolen items and any damage to clothing during color services.
